If failing became normalized perhaps we could help future generations not be afraid to try while simultaneously creating a culture of learning and growth.
What if we considered disciplines like sociology to bridge the divide between customer experience and user experience? Imagine a space where the troubles of the customer are aligned with the issues facing users. Charles Wright Mills did just that … in 1959.
Raising confidence can be accomplished in many ways. I suggest we start by understanding that which sparks curiosity in employees.
Questioning and clarifying with the intent to understand is critical for success. Without such effort, how can we be certain we’re even asking the right questions?