The last great barrier to better outcomes demands that we act as though our judgment is a work in progress.
Category: leadership
The Buzz of King Lear Leads to Truths About Experience
Why do live performances, like King Lear, give us a sense of wonderment in a way that technology cannot? As it turns out focusing on one task at a time, like watching a play, allows us to better understand what’s happening in the moment and minimizes fatigue in making decisions
WTF Jeff? How I Put Failure Into Context
If failing became normalized perhaps we could help future generations not be afraid to try while simultaneously creating a culture of learning and growth.
Imagine A World Where Customer Troubles Align With User Issues
What if we considered disciplines like sociology to bridge the divide between customer experience and user experience? Imagine a space where the troubles of the customer are aligned with the issues facing users. Charles Wright Mills did just that … in 1959.
The Impact of a Formalized Mindset
Considering an artists’ perspective on how to forget the name of the product we’re working on may help teams consider the importance of innovation. Especially in a world seemingly obsessed with simply getting to a state of “good enough” and “done”.
Are You A Discipline That Raises or Lowers Confidence?
Raising confidence can be accomplished in many ways. I suggest we start by understanding that which sparks curiosity in employees.
I Walked Into a Bar and Discovered The Meaning of Ownership
What’s the level of psychological ownership in your organization today? What if the level of psychological ownership turns out not to be high enough to move ahead? In this story I share how I applied this theory in sharing research results with senior leaders, managers, and teams.
You Don’t Know What You Don’t Know…And That’s The Problem
The information age has created somewhat of a paradox. While the world has access to the wisdom of several ages, we continue to work from a position of professional and individual absolutes.
The Whole Is Not The Same As The Sum Of Its Parts
In a world that argues for best practices and processes within each profession, what if we considered the actual construct Aristotle proposed nearly 2400 years ago? The whole is not the same as the sum of its parts.
Growth Requires Diversity and Quantity of Ideas
In 2018 the Nobel Prizer winner in Economics was Paul Romer. His “New Growth” theory suggests that we need more ideas as the world’s population continues to decrease. If we consider the quality of ideas that comes from a diverse group of people, we also need to consider getting more ideas on the table. We can only accomplish that by removing generational divides.