Category: leadership

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David Jacobi performing King Lear

The Buzz of King Lear Leads to Truths About Experience

Why do live performances, like King Lear, give us a sense of wonderment in a way that technology cannot? As it turns out focusing on one task at a time, like watching a play, allows us to better understand what’s happening in the moment and minimizes fatigue in making decisions

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Imagine A World Where Customer Troubles Align With User Issues

What if we considered disciplines like sociology to bridge the divide between customer experience and user experience? Imagine a space where the troubles of the customer are aligned with the issues facing users. Charles Wright Mills did just that … in 1959.

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Factory workers on an assembly line building the Model-T Ford in the 1930s

The Impact of a Formalized Mindset

Considering an artists’ perspective on how to forget the name of the product we’re working on may help teams consider the importance of innovation. Especially in a world seemingly obsessed with simply getting to a state of “good enough” and “done”.

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I Walked Into a Bar and Discovered The Meaning of Ownership

What’s the level of psychological ownership in your organization today? What if the level of psychological ownership turns out not to be high enough to move ahead? In this story I share how I applied this theory in sharing research results with senior leaders, managers, and teams.

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The Whole Is Not The Same As The Sum Of Its Parts

In a world that argues for best practices and processes within each profession, what if we considered the actual construct Aristotle proposed nearly 2400 years ago? The whole is not the same as the sum of its parts.

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Growth Requires Diversity and Quantity of Ideas

In 2018 the Nobel Prizer winner in Economics was Paul Romer. His “New Growth” theory suggests that we need more ideas as the world’s population continues to decrease. If we consider the quality of ideas that comes from a diverse group of people, we also need to consider getting more ideas on the table. We can only accomplish that by removing generational divides.